Find answers to the most common questions about our jewelry,
orders, and services.
General
1
Our store offers limited customization for jewelry pieces. Custom orders may include adjustments such as coordinating bead colors with bridal sets.
Inquiry
1
Our team aims to respond to all email inquiries within 24 hours on business days (Monday–Friday). For urgent matters, we recommend using our live chat feature, where agents typically respond within 2 minutes during business hours. Phone support is also available Monday–Friday 9AM–7PM.
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